Unilateral Termination of Contract
Calculation of the Period for Unilateral Termination
You may unilaterally terminate the contract within 14 days without providing a reason.
To exercise your right to unilaterally terminate this contract, you must notify us of your decision before the expiration of the deadline with an unequivocal statement sent by mail or email, stating your name, address, telephone number, or email address. You may also use the contract termination form provided at the end of this page.
The deadline for unilateral termination is 14 days from the date when you or a third party designated by you, who is not the carrier, took possession of the goods that are the subject of the contract, or took possession of the last item or shipment of goods.
Refund of Paid Amount
If you unilaterally terminate this contract, we will refund the amount received from you, including delivery costs, without delay and no later than 14 days from the day we receive your notice of termination, unless you selected a delivery method more expensive than our standard option.
The refund will be made using the same payment method you used, unless you agree otherwise. In that case, you will not incur any additional costs for the refund.
We may withhold the refund until we receive the returned goods or until you provide proof that you have sent them back.
Return of Goods
You must return the goods without undue delay and no later than 14 days from the day you informed us of the contract termination.
The goods must be returned undamaged, unworn, unused, and in their original packaging. You must not use the goods freely before terminating the contract. The goods must be returned in their original, undamaged packaging.
Return Shipping Costs
You are responsible for the direct costs of returning the goods.
Consumer Responsibility for Diminished Value
You are responsible for any diminished value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functionality of the goods.
Exclusion of the Right to Unilateral Termination
According to Article 86, Paragraph 1 of the Consumer Protection Act, the right to unilateral termination does not apply to contracts for goods that are not pre-manufactured and are made according to the consumer's specifications, choices, or are clearly personalized, goods with a limited shelf life, or for contracts involving sealed goods which are not suitable for return due to health or hygiene reasons if unsealed after delivery.
Contract Termination Form
The contract termination form available on our website can be completed and submitted electronically.
We will confirm receipt of your notice of contract termination without delay via email.
Download the form here: obrazac_za_jednostrani_raskid_shark.docx